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Amarillo VA Health Care System

 

Reporting Safety or Quality Issues

Public Reporting of Concerns or Complaints about Patient Care and Safety

If you, your family, or visitors have concerns or complaints regarding patient safety, we want to hear from you.  We want to take care of any problem as it happens. Our Patient Safety Manager is located on the 2nd floor of the hospital, Room 2201A.  Our Patient Safety Manager is Sheila Anderson, RN.  Phone:  (806) 355-9703, ext. 7553. 

Any individual with a concern about patient/resident care and safety in the hospital should contact the hospital management. If your concern cannot be resolved through the facility, you may contact VA Healthcare - VISN 18 in writing at:

Network Office VISN 18 (10N18)
335 E. Germann Rd Ste 201
Gilbert, AZ 85297

Patient Advocate Program: 

If your concerns are more difficult and require work between two or more services, please contact the facility Patient Advocate at (806) 355-9703 ext. 7165.

Written Communication:  

Patients, family or visitors who prefer, may write a letter to our facility:

Director, Amarillo VA Health Care System
6010 Amarillo Blvd. W.
Amarillo, TX  79106.

Patient Safety Hotline: 

Any patient, family, or visitor may anonymously report a safety or quality related issue by calling:  (806) 355-9703, ext. 7233.

The Joint Commission

Patient safety concerns can be reported to The Joint Commission:

  • At www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website
  • By fax to 630-792-5636
  • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181

Contact

Sheila Anderson
Patient Safety Manager
Amarillo VA Health Care System
806-355-9703 Ext. 7553