Contact the Amarillo VA Health Care System - Amarillo VA Health Care System
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Amarillo VA Health Care System


Contact the Amarillo VA Health Care System

Amarillo VA Health Care System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

Appointment and Scheduling

  • (806) 355-9703 Option 2
    1-800-687-8262 (toll free)

American Indian Program Coordinator

  • Veronica Kahn, (806) 355-9703 Extension 7488.

Billing and Collections 

  • To speak with someone in our billing section, call the VA Health Revenue Center at (866) 802-6819(toll free).
    For more information, visit the Copays and Charges website.

Contact the VA - Inquiry Routing and Information System (IRIS)

  • VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

Caregiver Support Coordinators for Amarillo

  • Erin Wood, LMSW
    Admission & Referral Service
    (806) 355-9703 Extension 7928

Compensation and Pension and Integrated Disability Evalutation System

  • (806) 355-9703 Extension 4104


  • If you have questions about your eligibility for VA Health Care benefits, call the Medical Center at:
    (806) 355-9703
    1-800-687-8262 (toll free)
    Extensions: 7215, 7825, 7653
    or visit the VA Health Care Eligibility Center web site.

Emergency Hospitalization

  • Please notify the Amarillo VA Health Care System in cases of emergency hospitalization in your community by calling during regular business hours (806) 355-9703, ext. 7921 or ext. 7674. If after hours, please call (806) 355-9703, ext. 7210.

Freedom of Information Act

Former POW Advocate

  • P. Dave Whittaker, Ph.D.  (806) 355-9703 Extension 7539.

Human Resources

  • General Line: (806) 355-9703 Extension 7330.

Housing First Coordinator

  • Teena Hall, (806) 355-9703 Extension 7522.

Mental Health Point of Contact

  • Michael T. Lambert, M.D.  Chief, Mental Health Service  (806) 355-9703 Extension 7147

Media Link - Contact the Public Affairs Office

  • Members of the news media should contact our Public Affairs Office:
    Daytime phone (806) 356-3737 or (806) 354-7811
    After 4:30 PM and Saturdays and Sundays:  (806) 671-2322

Military Sexual Trauma Coordinator

  • Sage Reinhart (806) 355-9703, extension 7513.

Patient Advocate

  • If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient advocates:  
    • Ernest Asante (Amarillo), 806-355-9703 extension 7166.
    • John Flores (Lubbock), 806-472-3445


  • Outpatient Pharmacy - Monday-Friday 8:00 am - 5:00 pm
    (806) 356-3770
  • Refill Line (Toll Free) - 1-800-687-8262 Extension 3770
  • Online via MyHealtheVet

Privacy Officer

  • To speak with our privacy officer, call the Medical Center at (806) 355-9703 extension 4528.

Release of Information

  • If you need to get information from your medical records, please contact our Release of Information Office at (806) 355-9703 Extension 7268 and 7479.  Release of Information is located in room #1202.

Returning Service Members

Transition & Care Management

  •  Program Manager
    Phone: (806) 355-9703, Extension 6771

Transition & Care Management for Lubbock VA Clinic

  • Case Manager
    Phone: (806) 472-3400, Extension 2618 or 3460
  • Environmental Agents, Agent Orange
    Phone: (806) 355-9703 Extension 7285

Women Veterans Program

  • Crystal Cole, RN, BSN
    Phone: (806) 355-9703, Extension 7559

For facilities wishing to refer/transfer a patient 

  • Admission/Transfer Coordinator
    Phone: (806) 355-9703, Extension 7921 

Suicide Prevention Coordinator

  • Kristell Brinkmann, (806) 355-9703 Extension 7537.

Telephone Triage and Information Program

  • Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.
  • For Veterans who are in need of medical advice, have questions about their medications, or need to schedule a non-urgent appointment.
  • Local (806) 354-7837
  • Outside of the Amarillo calling area:
    1-800-687-8633(toll free)
  • Calls will be answered locally from 8:00am to 4:00pm, M-F.  After hours EMERGENT medical advice is available through the toll free number.
    1-800-687-8633(toll free)