How to Become a Patient / Health Care Eligibility
Contact our local eligibility office or visit the VA Health Care Eligibility website for information on how to become a patient.
Appointments
Eligible veterans should contact the VA Medical Center to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period. Let us help you reschedule or cancel your appointment.
If you are calling to cancel or reschedule an appointment at the Thomas E. Creek Department of Veterans Affairs Medical Center or the Lubbock VA Outpatient Clinic, call (806) 355-9703 or 1-800-687-8262. Choose Option 3 and continue to follow the prompts as instructed.
About My Visit
Directions, parking, maps and patient and public transportation information is available from our Driving Directions page.
We want to assist you in learning more about your condition, how to live a healthly lifestyle, and ways to self-manage your own health. A number of patient education resources are available to you at no cost, including references available via My HealtheVet. Visit the Patient Education page for more information.
Customer Service
If you have a customer service question, complaint, suggestion or compliment, please contact our Patient Advocates.
Pharmacy Information
For information about our pharmacy or medications you have been prescribed, please contact our Pharmacy.
Billing and Insurance
For questions about billing or insurance, please contact our local office.
Patient Concerns
You have the right to present concerns pertaining to patient care and safety at all Amarillo VA Health Care System locations including our VA Health Care Clinics (outpatient clinics). These concerns should be directed to the manager of the service or department that is providing such care. If you are unsure of whom to contact, any employee can direct you to the appropriate supervisor. Should it appear that your concern is irresolvable at this level, you may contact the Patient Advocate located on the first floor of the medical center, or by calling (806) 355-9703, ext. 7165.
Any individual with a concern about patient / resident care and safety in the hospital should contact the hospital management. If your concern cannot be resolved through the facility, you may contact VA Health Care - VISN 18 in writing at:
Network Office VISN 18 (10N18)
6950 E. Williams Field Rd.
Mesa, AZ 85212
If at any time you feel that hospital management has not addressed or resolved the concern, you may contact the Joint Commission at the following address:
Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Or, you may contact them by calling (800) 994-6610 or on line at http://www.jointcommission.org/.
The Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided.
Release of Information
For questions about how to get information or copies of your medical records, please contact our local office.
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