Amarillo VA Health Care System

Appointment and Scheduling

(806) 355-9703
1-800-687-8262(toll free)

American Indian Program Coordinator

Veronica Khan, (806) 355-9703 Extension 7488.

Billing and Collections

To speak with someone in our billing section, call the VA Health Revenue Center at (866) 802-6819(toll free).

For more information, visit the Copays and Charges website. 

Contact the VA - Inquiry Routing and Information System (IRIS)

VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

Caregiver Support Coordinators for Amarillo

Katharine Thomas, LMSW-C/M, BCD
Social Work Executive/Local Recovery Coordinator/Ethics Consultation Coordinator
Amarillo Veterans Health Care System
(806) 355-9703 x 7432

Franke N. Robertson
Admission & Referral Service
Amarillo Veterans Healthcare System
(806)354-7822

(806) 355-9703 Extension 7266

Eligibility

If you have questions about your eligibility for VA Health Care benefits, call the Medical Center at 

(806) 355-9703
1-800-687-8262 (toll free)
Extensions: 7215, 7825, 7653

or visit the VA Health Care Eligibility Center web site.

Former POW Advocate

P. Dave Whittaker, Ph.D.  (806) 355-9703 Extension 7539.

Human Resources

General Line: (806) 355-9703 Extension 7330.

Homeless Veteran Coordinator

Ginny Sartini, (806) 355-9703 Extension 7522.

Media Link - Contact the Public Affairs Office

Members of the news media should contact our Public Affairs Office:

Daytime phone (806) 356-3737 or (806) 354-7811
After 4:30 PM and Saturdays and Sundays:  (806) 671-2322

Military Sexual Trauma Coordinator

Margaret Lair, LCSW, (806) 355-9703, extension 7580

Operation Enduring Freedom/Operation Iraqi Freedom (OEF/OIF) Transition Program

Program Coordinator: (806) 355-9703, extension 7920
Patient Advocate: (806) 355-9703, extension 7502

Patient Advocate

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient advocates:
        Amarillo - Doug Gross,  (806) 355-9703 Extension 7165.
        Lubbock/Clovis – Donna Brown (806) 472-3400 Extension 3445.

Pharmacy

• Outpatient Pharmacy - Monday-Friday 8:00 am - 5:00 pm
  (806) 356-3770
• Refill Line (Toll Free) - 1-800-687-8262 Extension 3770
• Online via MyHealtheVet

Privacy Officer

To speak with our privacy officer, call the Medical Center at (806) 355-9703 Extension 7524.
 

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office at (806) 355-9703 Extension 7268.  Release of Information is located in room #1202.

Suicide Prevention Coordinator

Margaret Lair, (806) 355-9703 Extension 7580.

Telephone Triage and Information Program

Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.

• For Veterans who are in need of medical advice, have questions about their medications, or need to schedule a non-urgent appointment.
  • Local (806) 354-7837
  • Outside of the Amarillo calling area:
    1-800-687-8633(toll free)  
• Calls will be answered locally from 8:00am to 4:00pm, M-F.  After hours EMERGENT medical advice is available through the toll free number.
  1-800-687-8633(toll free)

Women Veterans Program Manager

Women Veterans Program: (806) 355-9703, extension 7559